Terms & conditions
Please review these terms before purchasing.
Ordering and payment
Orders are available during the ordering periods shown on our website. Each offering lists its products, order deadline and pickup options. Payment is collected through Square. Prices are in US dollars, and any applicable taxes appear before payment.
Check your flavors, quantities and pickup selection before placing an order. Contact us if something needs correcting.
Preorders and availability
A preorder reserves products for a future pickup date. The pickup date is separate from the date you pay.
Ordering may close when the deadline passes or available quantities sell out. Closing an ordering period does not cancel paid orders already accepted.
If we cannot fulfill an item you purchased, we will contact you to offer a refund or an alternative. We will not substitute a flavor without your agreement.
Starting checkout temporarily holds your quantity. Payment is required to complete the order. An unpaid checkout may be canceled when its hold expires or ordering closes.
Pickup and delivery
Pickup is free. Choose a pickup window before paying and review its location and instructions. Please arrive during that window. Another person may collect the order using the purchaser’s name and order number.
If you cannot make your pickup window, contact us as soon as possible. Missed pickups are not automatically eligible for a refund.
Online orders are pickup-only. We do not offer shipping.
Changes and cancellations
For regular orders, cancellation requests received at least 72 hours before the pickup window begins qualify for a full refund. Within 72 hours, contact us to ask whether preparation has started. Orders already in preparation cannot be canceled for a refund.
Holiday preorders may be canceled for a full refund before the published ordering deadline. After that deadline, cancellations depend on whether preparation has started.
Group or custom orders may have different cancellation terms. These are provided before payment. If we cancel your order, we will refund the unfulfilled portion.
Problems with an order
Check your order when you receive it. If an item is missing, incorrect or damaged, contact us promptly with your order number and, when helpful, a photo.
Depending on the problem, we will arrange a replacement or refund for the affected item. Food products cannot be returned for resale.
Ingredients and allergies
Products may contain peanuts, tree nuts, milk, wheat, soy or other allergens, depending on the flavor and ingredients used. Contact us before ordering if you have a food allergy. We cannot guarantee that a product is free from allergens or cross-contact.
Product appearance and care
Apples vary naturally in size and shape. Toppings and decoration may differ slightly from website images. Follow the handling and storage instructions supplied with your order.
Changes to these terms
Updates apply to future purchases. The terms presented when you placed your order govern that purchase. Nothing here limits rights provided by applicable law.
Contact
Call or text 304-419-4167.